Peace of mind, built in.
Six layers of protection surrounding every Cargo One booking — from driver checks to encrypted payments to real-time tracking.
OUR SIX PILLARS
Every safeguard on every booking
Driver verification
Every driver's licence, insurance, V5, ID and address is manually reviewed before their first job.
Secure payments
All card payments are processed by Stripe (PCI-DSS Level 1). We never see or store card data.
Booking-fee model
Only a small deposit is charged upfront. The rest goes directly to the driver on delivery.
Live tracking
Real-time GPS location, ETA, and route history — shareable with recipients and family.
Photo proof of delivery
Time-stamped, GPS-tagged photos and optional signature captured on every completed job.
Private in-app messaging
Talk to your driver without ever sharing your phone number. Chat history is retained for disputes.
POLICIES & COMPLIANCE
Independently verified. Fully accountable.
GDPR compliant
Registered with the UK Information Commissioner's Office. Right to erase and data portability supported.
Insured drivers
All drivers carry a minimum of £10M public liability insurance with hire-and-reward cover.
Zero-tolerance policy
Strict rules on undisclosed subcontracting, damage, and no-shows. Repeat offenders are banned.
24/7 support
Real humans on chat and phone for both customers and drivers, day or night.
REPORT AN ISSUE
Something went wrong? We're here.
Safety incidents & disputes
For urgent safety concerns, contact our 24/7 line: +44 800 111 000. For payment disputes or complaints, email trust@cargoone.co.uk. We aim to respond within 2 hours for safety matters and 24 hours for all other queries.