Describe exactly what works
Not all non-runners are the same. A car with a flat battery that rolls and steers is much easier to load than one with seized brakes or missing wheels. Tell drivers:
- Whether the car rolls freely
- Whether the steering works and the wheels turn
- Whether the handbrake can be released
- Whether you have the keys
- Any damage, flat tyres or missing parts
Choose the right type of vehicle
Most non-runners are moved on a recovery truck or a transporter with a winch. Cars that won't roll may need skates or a vehicle with a crane. Heavier vehicles, such as large SUVs or vans, may need a larger recovery truck. Accurate details help match a suitable vehicle.
Check access for loading
Recovery vehicles need space to line up with the car and winch it on. A car in a tight garage, a narrow lane or an underground car park can be harder to reach. Add notes about height limits, gates, slopes and how close the truck can get. Photos of the car and its surroundings are very helpful.
Prepare the car
Remove personal belongings and anything loose. If the car has been stood for a while, check whether tyres are flat and say so. Leave the keys with someone at the address, or arrange to meet the driver.
Paperwork and ownership
If you're buying a non-runner, make sure the seller has the right to sell it and that you have the logbook details you need. If the car is going for scrap, use an authorised treatment facility so it's handled properly. Keep any paperwork with you, not in the car.
Plan the drop-off
Tell the driver exactly where the car should go and whether someone will be there. Garages and scrapyards have opening hours, so check these before booking. If the car is going to a driveway, make sure there's space to unload.
Book the move
If the car needs moving urgently, for example after a breakdown, book ASAP Recovery 24/7. If it's safe where it is, schedule a date, post a Bid Job to receive quotes from approved drivers with suitable vehicles, or set your own price with a Fixed Price Job. You can follow the car live and get photo proof at drop-off.
Common reasons a car becomes a non-runner
Flat batteries, failed starter motors, fuel problems, engine faults and accident damage are all common causes. Cars that have stood for months may also have flat tyres or brakes that have stuck. Knowing the likely cause helps drivers decide what equipment they need, even if you can't fix it yourself.
Moving a project or classic car
Restoration projects and classics are often non-runners. They may have missing panels, no interior or fragile trim. Mention this in the job and ask for enclosed transport if you need extra protection. Point out jacking and tie-down points if you know them.
Selling a non-runner
If you're selling, agree with the buyer who is arranging collection. Make sure the car is accessible, the keys and paperwork are ready, and someone is there to hand it over.
Taking a car to a garage
If the car is going for repair, call the garage first to check they can accept it and when. Tell them it's arriving on a recovery vehicle and agree where it should be left and what happens with the keys. Add the garage's contact details to your job.
Common mistakes to avoid
The most common problem is describing a car as a runner when it isn't, or not mentioning that it won't roll. Others include forgetting height limits in car parks, not having keys available, and not checking the drop-off address is open. Clear photos and an honest description solve most of these.
In summary
Describe what works and what doesn't, check access for loading, prepare the car and paperwork, and plan the drop-off. Book ASAP Recovery if it's urgent, or schedule it as a Bid Job or Fixed Price Job if not.